System Settings & Architecture
Overview of live microservices, TiDB cluster health, AI models, and push services
Core Database & Storage
Primary Database
Multi-region distributed SQL with TLS encryption
Database Name
Hosts incidents, citizens, departments, and audit streams
Connection Pool
Optimized connection pool with auto-reconnect
Artificial Intelligence & Routing
Primary LLM Model
Ultra-fast triage, mismatch guidance & questionnaire generation
Department Taxonomy
Police, Fire, Water, Roads, Electricity, Forest, Women & Child, etc.
Mismatch Correction
Guides citizens if an incorrect department is chosen
Geospatial & Mapping Engine
Map Tile Engine
Zero-cost open-source vector & raster tile rendering
Jurisdiction Zones
Laxmi Nagar, Dharampeth, Hanuman Nagar, Dhantoli, etc.
Municipal Facilities Dataset
Police stations, fire stations, sub-stations, PWD offices
Authentication & Security
Auth Provider
JWT sessions with automatic guest identity linking
Citizen Identity Model
Citizens can report as guests or sync via Google
Notification Delivery Channels
Web Push Notifications
Browser desktop & mobile push alerts with chime sound
Email Dispatcher
Automated status notification triggers on incident milestones